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statement by brad hirsch, vice president & General manager, on the reopening of boomtown casino hotel new orleans
'While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Louisiana Gaming Control Board, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
- We will limit capacity on our gaming floor to no more than 50% and disable 25% of our gaming positions.
- The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
- Table game seating will be limited, and every other slot machine will be disabled.
- Live music, entertainment, and banquet services will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Bayou Market Express is open.
- Bayou Market on the Geaux is open with five, staffed stations of Boomtown Favorites.
- Asia is open.
- Pier 4, Boomers, and the Gift Shop will remain closed.
- The poker room will remain closed.
- The valet is open daily.
- The hotel has reopened.
Health & Safety
- Team members will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Guests and vendors will be required to have their temperature checked before entering the property and will be encouraged to wear masks.
- Slot machines and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- The property will close from 5 a.m. – 8 a.m. every day, during which time we will deploy a fog machine to disinfect and sanitize the property.
We are grateful for the overwhelming support, patience, and understanding from our customers and employees through these unprecedented times.'
Casino
Open Daily: 8 a.m. – 5 a.m.
Priority line for expedited casino entry for all Owners Club, Elite and Preferred mychoice® members.
• Increased frequency of cleaning in high touch areas such as restaurants, restrooms, elevators, and frequently touched areas on the casino floor.
• Increased hand sanitizing stations throughout the casino.
• Deep Cleaning of the casino will take place daily from 5 a.m. – 8 a.m.
Slots: Over 650 machines available
Table Games: Open Daily from Noon – 3 a.m.
The majority of table games, including blackjack, roulette, baccarat, Cajun Stud, Pai Gow Poker and Three Card Poker are available. Seating is limited.
Poker Room: Closed
Dining
Bayou Market Express:
Open Daily with a limited take-out menu.
Sunday – Thursday: 9 a.m. – 8 p.m.
Friday & Saturday: 9 a.m. – 10 p.m.
Breakfast is served daily from 9 a.m. – 11 a.m.
Bayou Market Buffet: Temporarily turned into Bayou Market on the Geaux, with five, staffed stations and limited seating area.Open Wednesday – Sunday from Noon to 8 p.m. Now offering a Late Night menu on Friday and Saturday from 10 p.m. to 2 a.m. for fried chicken or pizza.
Breakfast is served daily from 9 a.m. – 11 a.m.
Asia:
Thursday – Saturday: 6 p.m. – Midnight
Pier 4: Closed
Hotel
The hotel has reopened.
Valet
Our valet is open daily.
Gift Shop
Our Gift Shop is currently closed.
Entertainment
Boomers is currently closed and all live music is suspended for the time being.
Table games are open with limited games: 6 p.m. to 3 a.m. on Monday and Tuesday, and 11 a.m - 3 a.m. Wednesday through Sunday.
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Boomtown Casino New Orleans
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